SNREQUEST

Thank you for your Suite Night Award^™ request. We're eager to secure the upgrade you requested, and we'll start checking availability five days before you arrive. If you're already within five days of your stay, you can expect another email from us shortly.

Here is a summary of your request:

•	Reservation confirmation number: (CDATA_1)
•	Hotel: (CDATA_2)
•	Stay dates (arrived): (CDATA_3) through Stay date (departed): (CDATA_6)
•	Suite Night Award(s) credited back to your account: (CDATA_4)
•	New Suite Night Award(s) balance: (CDATA_5)

Need to change or cancel your request?

As long as your Award(s) are not confirmed for use on a reservation, you may change or cancel your upgrade request without penalty by clicking here or by contacting your nearest Customer Engagement Center, but please do so no later than 2 p.m. local hotel time the day before you arrive.

Once your Award(s) have been confirmed, you must cancel the entire reservation to receive Award credits; however, after 3 p.m. local hotel time one day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards^™ applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.

Thank you for your request. We'll be in touch soon.

Featured property: JW Marriott® Phu Quoc Emerald Bay Resort & Spa

What is a Suite Night Award?

It's a one-night confirmable room upgrade to a suite or a premium room. You can apply your Awards to eligible paid stays, Free Night Award stays and Cash & Points stays.

Check out the FAQs ›

WEB VIEW