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SL/PH 1:

• Have you ever had one of those days?
• Sorry for the bumpy Marriott.com experience.

SL/PH 2:

• We're sorry we broke it.
• Did you have a bumpy Marriott.com experience?

SL/PH:

• Re: Your Recent Experience on Marriott.com
• [Fname, come][Come] back and give us another try.