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| Integrating Unified Communications and Contact Center: Why Breaking Silos supports employee and customer experience success |
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| One of the biggest trends in the enterprise communications area today is the integration of unified communications-as-a-service (UCaaS) and contact center-as-a-service (CCaaS). Businesses are taking this step to improve both the customer and employee experience. Breaking down the barriers and silos of UC and contact center creates "Customer Experience through Everyone" (CXE), where anyone within an organization can help service customers while providing the right tools to all employees. Download this eBook to learn more. |
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