Microsoft Teams & Telephony: Why Businesses Prefer UCaaS Providers

When organizations use calling services from a UCaaS provider, integrated with Microsoft Teams, they have the best opportunity to minimise telecom costs, deliver advanced calling features and get higher levels of reliability.

Those responsible for Microsoft Teams planning and operations should evaluate the benefits of integrating UCaaS with their Teams app.

Based on Metrigy’s data gathered from 396 end-user organizations in North America, Europe, Asia and Australia, we found:

• A clear preference for maintaining separate UCaaS provider for calling even when using Microsoft Teams for messaging and video
• Significant potential benefits when using a separate UCaaS provider, including lower costs, greater reliability, and access to broader calling and contact centre features
• For organizations committed to using Teams Phone System, an opportunity to achieve additional benefits by using Direct Routing from their UCaaS provider for PSTN connectivity.