Microsoft 365 is a key employee productivity platform for organizations everywhere. Those organizations count on widespread adoption of well-established apps like Word, Outlook, and Excel. Many are also looking to maximize their investment by driving usage in other services included in their subscription, like Microsoft Teams. A study from Cavell Research Group discovered that 85% of Microsoft Teams voice users leverage a third-party telephony partner instead of using a Microsoft Calling Plan. Most cite a few common reasons why they search for a value-added service