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After a major merger, Sun River Health — New York's largest federally qualified health center — was managing 20,000+ patient calls a week across 40 clinical sites, on mismatched phone systems that couldn't deliver consistent reporting or scale with the organization's needs.
In this AI Changemakers ebook, Eric Brosius, VP of Technology Services, shares how his team used RingCentral's RingCX and RingEX platforms to unify communications, reduce provider burnout, and build an AI strategy grounded in one belief: technology should empower people, not replace them.
You'll learn how Sun River achieved a 95% first call resolution rate (25% above industry average), cut new employee training time by 30%, and drove a 90% positive or neutral staff sentiment score — and get a blueprint for applying AI in high-stakes, high-volume healthcare environments.
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