Intercom Customer Service Trends Report 2024

We asked 2,000+ customer service professionals across the globe how they’re meeting the challenges and opportunities of 2024—discover what they said.

You'll learn this year’s top five customer service trends—plus strategies to meet rising customer expectations, including:

Tips to enhance efficiency for both your team and customers using AI and automation
How to help your support team grow into new roles created as a result of AI
How support metrics are shifting in an AI-driven world and new ways of measuring success

Download your free report today

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