| Strengthening Digital With Voice: Effortlessly Resolve Customer Needs at Pace and Scale With the Power of AI |
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| A company’s ability to handle customer requests via voice is critical in orchestrating seamless customer experiences. Today, voice channels are infused with AI to meet the consumers’ demand for effortless resolution. |
| Enlighten XO harnesses conversational data to recognize customer intent and sentiment to optimize the customer journey flow. |
| With its abilities to listen to the true voice of the customer and uncover automation opportunities, Enlighten XO empowers customers to solve their problems through self-service first but also equips agents with sophisticated AI tools to resolve the most complex issues with a human touch. |
| Included in this e-Book: |
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How chatbots increase customer frustration due to their limitations |
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Driving a new era of self-service and seamless CX |
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AI's opportunities to solve customer challenges at pace and scale |
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