| 14 Innovative Personalization Ideas
Does your experience meet today’s expectations? |
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| Personalization isn’t a nice-to-have: 57% of customers have stopped buying because a competitor provided a better experience. Customers expect omnichannel personalization where engagements are tailored based on their past interactions. |
| That’s why “use the recipient’s name in an email” isn’t what you’ll find here. Personalization requires an intimate knowledge of your customer. The goal? Anticipating when and why they need service. |
| To get there, four leading CX experts have helped us put together a list of 14 personalization ideas covering the fundamentals through innovative ways you can surprise and delight. |
| Download the e-Book to reveal: |
The impact of personalization on experience and loyalty
Personalization best practices and fundamentals for contact center leaders
Real-life examples of personalized customer experience |
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