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The future of customer loyalty |
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| Traditionally, consumers have been loyal only to a small number of companies that they know and trust. Their relationships with those companies could also be counted on to be stable. The pandemic has upended this stability by introducing new considerations for consumers when engaging with companies. These changes present both opportunities and risks for companies to gain or lose customers. |
| Download this research report and gain expert insights into the changing dynamics of consumer loyalty and the resulting implications on the role of customer service, the contact center, and agents. |
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