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Customer Experience Predictions Report 2022 |
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| As the customer experience (CX) industry looked to recover from the impact of Covid-19 in 2020, many trends that emerged during a year of turmoil continued to intensify in 2021. Looking back on the trends of 2021, CX Network has been able to build a foundation that will assist in forecasting the trends we are set to experience in 2022. |
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