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Data Business Insights
The future of support has arrived: it's conversational
The Future of Support Has Arrived: It's Conversational
Sponsored by INTERCOM
A recent survey we ran with nearly 600 support leaders revealed that the majority of support teams are struggling to manage increasing conversation volumes.
Simultaneously, 73% of support leaders say customer expectations of excellent service are rising, but only 42% are certain they're meeting those expectations.
Download this whitepaper to learn the 5 conversational trends transforming support.
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