Recent disruptions have tested many organization’s technology adeptness and have put more pressure on IT, technology, and operations leaders and their teams to support the workforce. IT is challenged to understand if the real-time decisions they’re making to meet evolving employee needs are actually making a meaningful impact.
Faced with a need to adapt technology strategies and services to best support many new workforce requirements, leaders are quickly recognizing that doing so without employee feedback will lead to extra time, extra cost, and extra headaches.
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