U.S. Bank Global Corporate Trust Services Rolls Out Client Information Delivery System

Clients looking for a comprehensive online solution to access transaction information need look no further. Our new Client Information Delivery System will be rolled out to interested U.S. Bank Global Corporate Trust Services customers over the next six to nine months.

"The original purpose behind developing the system was to create internal efficiencies for setting up new clients," says Terry McRoberts, Executive Vice President. "Once we started populating documents and saw the advantages, we quickly realized it could also serve as a valuable tool for clients. The system provides access to an array of information that can help our customers streamline the day-to-day administration of their transactions."

More Transparency for Customers

"We have a number of different systems that we use to manage our business, and much of this information was not accessible to clients," says Dennis Egan, Senior Vice President/Southeast Regional Manager. "With the Client Information Delivery System, we’ve built the foundation for better and more comprehensive communication and data management. Customers will have the ability to see into our bond accounting systems and controls. The system also allows us to communicate easily and securely with customers and provides a repository for documents."

Customers will continue to use TrustNow Essentials, but the new Client Information Delivery System will allow them to view all their bond listings and outstanding issues with us. The system also includes a compliance feature that allows us to remind customers of their compliance obligations and provides a place for them to upload the necessary documents.

"This system increases our clients’ risk management capabilities beyond what they’ve been able to do with trustees before," McRoberts says. "With all the information readily available, customers can be confident they are remaining compliant."

"Now it will be much easier and more efficient when requesting compliance documents, debt service, maturity bills and more," Egan says. "Delivery through the system will replace snail mail requests."

Commitment to Technology

Technology improvements enhance the partnership between U.S. Bank and its clients. "Developing this system is an example of how we further our service delivery and strategic management," McRoberts says. "We felt there was a gap in the market for a systematic, efficient flow and so we chose to build it ourselves. Not only that, we’re looking forward to feedback from our customers to help us enhance and improve the system and make it even more useful for them."

The Client Information Delivery system will be rolled out gradually to customers as the legacy information is populated into the system. "We have an initial rollout schedule and are in the planning stages for subsequent rollouts," Egan says. "However, if a customer has a need and wants to be signed up, we will do our best to accommodate them."

To learn more about the features and benefits of the Client Information Delivery System, click here or contact your Account Manager.