Help and Frequently Asked Questions

This page provides definition of terms used as well as frequently asked questions. If you have questions and cannot find the answer below, click here to submit your question to the support team.

Definitions / Support Material:

• Click here to download a sample .csv
• Segment code: A segment code is a three letter designation of a U.S. Bank customer/product grouping. Segment codes for the purposes of this application are used to target messages. Example: RTB (Retail / Personal Banking); SMB (Small Business Customers)
• Source Name: Required data attribute in the data file or record to be uploaded. Example: "Get ahead in 2010"
• Template Code: Required data attribute in the data file or record to be uploaded.

Reporting:

Records submitted: number of records you have submitted either as a single entry or via a file upload

Records rejected: number of records rejected (confirmation email not sent) due to file or data formatting issues

Records suppressed: number of successfully submitted records that were removed by U.S. Bank opt-out data or if the user had previously received this message segment confirmation.

Records successfully sent: number of records successfully submitted, processed and deployed.

FAQs:

How do I save a file as a .csv?

To enter individual email contacts

To upload a list of email contacts

Check my reports

Click here to return to the home screen