0024 PRE-ARRIVAL LUXURY EMAIL

The Luxury Collection

  • SL: We look forward to welcoming you to [Property Name]
  • PH: Please let us know how we can make your stay an exceptional one.

The Luxury Collection

Example 1

• Beach, Spa, Golf, Dining & Transportation
• Special requests: itinerary details, housekeeping needs, kids names, pets names
• Non-member
• Traveling with children
• Guest Relations Team close

The Luxury Collection

Example 2

• Marketing opt-out, so generic assistance
• Special requests: itinerary details, reconfirm reservation request, know celebrating a special occasion
• Bonvoy Titanium
• Returning to property
• General manager close

ST. REGIS

  • SL: We look forward to welcoming you to [Property Name]
  • PH: Please share anything you may need for an extraordinary stay with us.

St. Regis

Example 1

• Beach, Spa, Golf, Dining & Transportation
• Special requests: itinerary details, housekeeping needs, kids names, pets names
• Non-member
• Traveling with children
• Guest Relations Team close

St. Regis

Example 2

• Marketing opt-out, so generic assistance
• Special requests: itinerary details, reconfirm reservation request, know celebrating a special occasion
• Bonvoy Titanium
• Returning to property
• General manager close

JW MARRIOTT

  • SL: We look forward to welcoming you at [Property Name]
  • PH: [Fname, please ][Please ]let us know how we can help you make the most of every moment!

JW Marriott

Example 1

• Beach, Spa, Golf, Dining & Transportation
• Special requests: itinerary details, housekeeping needs, kids names, pets names
• Non-member
• Traveling with children
• Guest Relations Team close

JW Marriott

Example 2

• Marketing opt-out, so generic assistance
• Special requests: itinerary details, reconfirm reservation request, know celebrating a special occasion
• Bonvoy Titanium
• Returning to property
• General manager close

EDITION

  • SL: We're excited to welcome you to [Property Name]
  • PH: [Fname, please ][Please ]let us know how we can help.

EDITION

Example 1

• Marketing opt-out, so generic assistance
• Special requests: itinerary details, housekeeping needs, kids names, pets names
• Non-member
• Traveling with children
• Guest Relations Team close

EDITION

Example 2

• Marketing opt-out, so generic assistance
• Special requests: itinerary details, reconfirm reservation request, know celebrating a special occasion
• Bonvoy Titanium
• Returning to property
• General manager close

The Ritz-Carlton

  • SL:We look forward to welcoming you to [Property Name]
  • PH: Please let us know of any special requests you may have in advance of your stay.

The Ritz-Carlton

Example 1

• Beach, Spa, Golf, Dining & Transportation
• Special requests: itinerary details, housekeeping needs, kids names, pets names
• Non-member
• Traveling with children
• Guest Relations Team close

The Ritz-Carlton

Example 2

• Marketing opt-out, so generic assistance
• Special requests: itinerary details, reconfirm reservation request, know celebrating a special occasion
• Bonvoy Titanium
• Returning to property
• General manager close

W Hotels

  • SL: See you soon at [Property Name]
  • PH: Let us know if there is anything we can do to amp up your stay.

W Hotels

Example 1

• Beach, Spa, Fitness, Dining and Transportation
• Special requests: itinerary details, reconfirm reservation request
• Bonvoy Silver
• First known stay at W
• General manager close

W Hotels

Example 2

• Marketing opt-out, so generic assistance
• Special requests: itinerary details, reconfirm reservation request, know celebrating a special occasion
• Bonvoy Titanium
• Returning to property
• General manager close