Hello `FIRST_NAME` `LAST_NAME`,

Your HP Product Replacement order has shipped. Please find the order and shipping detail listed below.

Order Summary:
           Order Confirmation Number: `CSO_REF_NO`
           Shipped Product Number: `SHIP_PN`
           Shipped Product Description: `PART_DESC`
           Replacement Serial Number: `REPL_SN`
           Unit Price: `PRICE`    Qty: `ITEM_QTY`
           Tax: `TAXAMOUNT`
           Total Amount: `TOTAMOUNT`

Shipping Summary:
           Order Entry Date: `ENTRY_DATE`
           Order Ship Date: `SHIP_DATE`
           Tracking Number: `TRACKING`
           Carrier: `CARRIER`
           Shipping Option: `SHIPMETHOD`

Shipping To Address:
           `Addr_1`
           `Addr_2`
           `City`, `State` `ZIP`

TRADE IN AND SAVE

You may qualify for $50 cash back or free HP recycling for your old printer! To see if you qualify, check out the HP Trade-In and Save Now Program website for qualifications This receipt should be used as your proof of purchase. You must complete the online claim form within 45 days of your purchase delivery.

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Support and Drivers
For easy access to expert service and support for your HP product visit HP Customer Care or call 1 (800) 474-6836 (anytime, English or Spanish). Drivers may be downloaded here.

Return and Exchange policy
HP Customer Care will accept product returns and exchanges for products ordered through its support programs up to 15 days after delivery. Credit for returns and exchanges will be issued only after HP Customer Care confirms receipt of the merchandise. Use the following procedure to arrange a return or exchange.

To Request a Return or Exchange
Step 1: Obtain Return Authorization & Return Shipping Materials:
             Call HP Total Customer Care, at 1 (800) 474-6836.
             Request a Replacement Return Waybill and Credit for your product.

Step 2: Return your product:
             When the Replacement Return Waybill arrives:
                    Replace the product in its original packaging
                    Include all items that were originally in the product box
                    Remove or mark over any original shipping labels
                    Attach the Return Waybill to your product and take to appropriate shipping location

Important Note
If you return a product without using this process, your credit or exchange could be delayed or denied pending proof of delivery to our return warehouse.

HP Environmental and recycling programs
HP works toward a sustainable future by developing programs that reduce our environmental footprint, as well as those of our customers and partners. Our vision is to develop products and solutions, and operate our company in such a way, that we are able to lead global businesses toward a sustainable future.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. Visit www.hp.com/recycle for more information.

Thank you for contacting HP Customer Care.