As an HP Newsgram subscriber, we appreciate you taking the time to complete this survey. Your feedback allows us to better understand your needs and make the Newsgram more valuable to you.
1. Please rate your overall satisfaction with the HP Newsgram:
Completely satisfied
Very satisfied
Satisfied
Somewhat dissatisfied
Dissatisfied
Don't know (N/A)
2. What do you do with your HP Newsgrams?
Open and read everyone carefully
Open and browse everyone
Open and browse most of them
Rarely open them
Delete them without opening
Save or print for future reference
Don't know (N/A)
3. Do you have any technical problems with your HP Newsgram? (Please check all that apply)
Difficult to spot in my inbox
Links do not always work
Cannot figure out how to unsubscribe
Blocked by my e-mail/anti-virus/SPAM program(s)
Images don't load
Layout of text and images appears jumbled
4. How often would you like to receive an HP Newsgram?
Once a week
Twice a month
Once a month
Once every three months
Once every six months
Don't know (N/A)
5. In the last three months, about how many of the projects suggested in the HP Newsgram have you started?
1 - 2
3 - 4
5 - 6
7 or more
None
6. What has been your experience with Newsgram projects?
Once I start a project, I usually complete it.
Once I start a project, I sometimes complete it.
I usually do not start a project after clicking on it.
I rarely start projects.
I have not found any interesting projects yet.
Don't know (N/A)
7. Which of these HP Newsgram topic areas do you find the most valuable?
Product support and usage info
Technology features (e.g. Digital Photography, PCs, Printing, and Home Entertainment)
Creative projects
Offers and Promotions
Online classes
8. Which of the following topics would you most like to see featured in upcoming HP Newsgrams?
Digital Photography - Taking/editing photos, photo printing at home
Digital Music - Downloading music, creating play lists, burning CDs and DVDs
Digital Entertainment - Home theater, digital video, digital editing
Internet - Building your own web pages, optimizing settings
Printing - Tips for high-quality printing
Computing - Making the most of your PC
Home networking/wireless - Remote connections, wireless printing
9. Which of these types of projects would you most like to receive in your HP Newsgram?
Photo - Photo cards, album pages, photo frames
Printing for Home - Greeting cards, calendars
Printing for Your Home Office - Letterhead, business cards, flyers/brochures
Digital Music - Organize music, create music play lists, burning CDs and DVDs
Digital Video - Creating and editing videos, home theater
10. In the last 3 months, did the HP Newsgram help you solve a product support problem?
Yes, I was able to solve the problem myself instead of calling customer support.
Yes, I started with the HP Newsgram and then I called customer support.
No, the HP Newsgram did not help me solve the problem
No, I did not encounter any problems.
Don't know (N/A)
11. If you own a HP Inkjet Printer, how satisfied are you with your HP Inkjet print cartridge?
Completely satisfied
Very satisfied
Satisfied
Somewhat dissatisfied
Dissatisfied
Don't know or don't own a HP Inkjet Printer
12. How do you normally purchase ink cartridges for your HP Inkjet printer?
By personal visit to a store
From the HP website
From another website
In some other way
Don't know or don't own a HP Inkjet Printer
13. How frequently have you used new HP ink cartridges in your HP Inkjet printer?
Never used it
Tried it once
Use it some of the time
Always use it
Don't know or don't own a HP Inkjet Printer
14. How frequently have you used remanufactured ink cartridges in your HP Inkjet printer?
Never used it
Tried it once
Use it some of the time
Always use it
Don't know or don't own a HP Inkjet Printer
15. Within the last three months, which of the following HP supplies have you purchased? (Check all that apply)
HP ink cartridge (black)
HP ink cartridge (color)
HP ink cartridge (twin pack)
HP LaserJet toner cartridge (black)
HP LaserJet toner cartridge (color)
HP paper (Premium Photo)
HP paper (Everyday Photo)
HP paper (LaserJet)
HP paper (LaserJet transparencies)
HP paper (brochures, creative projects, greeting cards, postcards, labels or stickers)
HP Supplies Value Packs (ink and media)
None purchased recently
Don't know (N/A)
16. Within the last three months, was your purchase of the following HP products influenced by an HP Newsgram article? (Please check all that apply)
Printing Supplies (e.g. ink, toner, paper)
Desktop PC and/or Monitor
Notebook PC
Media Center PC (desktop or notebook)
Digital Camera
Photosmart Photo Printer (letter size or larger)
Photosmart Photo Printer (photo size)
Photosmart All-in-One or OfficeJet All-in-One
DeskJet or Inkjet Printer
LaserJet Printer
TV
Digital Entertainment Center
Scanner
IPAQ / Handheld
None purchased recently
17. What was the approximate total dollar amount for the HP products in the prior response?
Less than $100
$100-$249
$250-$499
$500-$999
$1,000-$2,499
$2,500-$5,000
Greater than $5,000
None purchased recently
18. What is your age?
Under 25
25-34
35-44
45-54
55-65
Over 65
Don't know (N/A)
19. What is your gender?
Yes
No
Don't know (N/A)
20. Are there any children (under 18) in your household?
Yes
No
Don't know (N/A)
21. Where do you prefer to purchase consumer electronics and supplies? (select all that apply)
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